Incense sticks

FAQ

Which shipping provider do you use? We ship all packages with DHL or DPD.
Will I receive tracking information?Yes, you will automatically receive the tracking link via email after your order has shipped.
Which payment methods are offered? You can pay via PayPal, credit card, Klarna, Shop Pay, and Google Pay.
Can I change my order later? Changes or cancellations are only possible as long as the package has not yet been packed. Please contact our support team via email immediately.
I did not receive an order confirmation. What should I do? Please check your spam folder first. If it is not there, send us a quick message with your name.
How do returns work? You can return items to us within 14 days. Please note our cancellation policy.
Who covers the return shipping costs? Returns are free of charge for you.
When will I receive my refund?The refund will be processed within 5 days of receipt and inspection of the return. The money will be refunded to the original payment method used.
What happens if a product arrives damaged? We are sorry to hear that. Please use our cancellation policy link. We will send you a free replacement immediately.
How can I reach customer service? You can reach us via our contact form. Alternatively, you can send us an email at info@muwana.de.

Legal Notice

Imprint

Owner: Carla Patricia Rachinas Penim

VAT ID No.: DE459686863

Address:

Paul-Wagner-Str.49a

64285 Darmstadt

E-mail: info@muwana.de

Youth Protection Officer in accordance with §7 JMStV provided by:

JS-Beauftragter.de
Anna Laduch, Rheinstr. 70, 45219 Essen
Youth protection issues only, no support!
Tel: +49 2054/124 43 -48, Fax: -49
Mail: info@js-beauftragter.de
Web: www.js-beauftragter.de

Privacy Policy

Last updated: March 25, 2026

Muwana operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Muwana is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use, or disclose personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing any of the Services, you acknowledge that you have read this privacy policy and agree to the collection, use, and disclosure of your information as described in this privacy policy.

What personal information do we collect or process?

When we use the term “personal information,” we refer to information that identifies you or another person, or that can be directly associated with you. Personal information does not include information that has been collected anonymously or anonymized in such a way that identification or association with your person is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

Contact details including name, mailing address, billing address, shipping address, telephone number, and email address.
Financial data including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information including username, password, security questions, configurations, and settings.
Transaction information including the items you view, add to your cart, place on a wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
Communication with us including the information you provide when communicating with us, such as when you send a query to customer support.
Device information including information about device, browser, or network connection, IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you We collect the information when, among other things, you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services We collect the information from your device, when you use our products or services, or visit our website, as well as through the use of cookies and similar technologies.
From our service providers We collect the information when, among other things, we engage service providers to enable certain technologies, and when they collect or process your personal information on our behalf.
From our partners and other third-party providers

How do we use your personal information?

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Providing, customizing, and improving the Services. We use your personal information to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, executing your orders, storing your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you, for example, by recommending products based on your purchases. This may also include using your personal information to better customize and improve the Services.
Marketing and advertising. We use your personal information for marketing and advertising purposes, for example, to send marketing and advertising communications via email, SMS, or mail, and to display online advertising for products or services related to the Services or other websites, also based on items you have previously purchased or added to your cart, as well as other activities related to the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take measures against potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with other people.
Communication with you. We use your personal information to provide you with customer support and effective services, to respond promptly to your inquiries, and to maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate or enforce potential violations of our terms or policies.

How do we share personal information?

Under certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include the following:

With Shopify, these are vendors and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
We share personal information with business and marketing partners who provide marketing services to you and show you advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share information about you to show you targeted advertising and marketing based on your online activities across different merchants and websites.
When you request or otherwise give your consent for us to share certain information with third parties, for example, to deliver products to you, or when you use social media widgets or login integrations.
We share personal information with our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, whereby Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve the Services for you. Data you submit to the Services is shared with Shopify as well as with third parties, which may be located in countries other than your country of residence, to provide and improve the Services for you. To protect, grow, and improve our business, we also use certain advanced Shopify features that include data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our shop, other merchants, and Shopify. Under these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. Further information on how Shopify uses your personal information and what rights you have can be found in the Shopify Privacy Policy for Consumers. Depending on where you reside, you can exercise certain rights regarding your personal information listed here Link to the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or not controlled by us, you should review their privacy and security policies as well as other terms and conditions. We provide no guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitations regarding their use by us or by a third party. The inclusion of such links by us does not mean that we endorse the content of these platforms or their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not yet reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details provided below to request the deletion of this data. At the time this privacy policy takes effect, we have no knowledge of "sharing" or "selling" (as defined by applicable law) any personal information of individuals under 16 years of age.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security.” Furthermore, information you send to us may be exposed to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal information depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases, we may refuse your request to the extent permitted by law.

Right of access/information. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request that we delete the personal information we hold about you.
Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
Managing communication settings. We may send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option contained in our emails to you. If you choose to opt-out, we may continue to send you non-promotional emails, such as regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may exercise the following rights in addition to the rights mentioned above:

Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal information for certain purposes.
Withdrawal of consent. Insofar as we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before its withdrawal.

You can exercise these rights if indicated accordingly in the Services, or by contacting us using the contact details provided below. More information on how Shopify uses your personal information and what rights you have, including rights regarding data processed by Shopify, can be found at https://privacy.shopify.com/en.

Exercising these rights will not result in any disadvantages for you. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf. It may be necessary for you to confirm your identity directly with us. We will respond to your request promptly within the framework of applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you have the right to appeal our decision by contacting us using the contact details provided below or by filing your complaint with the competent data protection authority. For the European Economic Area, there is a list of the competent data protection supervisory authorities. If you would like to access it, you can do so here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authority of the United Kingdom, unless the data transfer is to a country that is proven to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this privacy policy from time to time, for example, to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the “Last updated” date accordingly, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights to which you are entitled, please contact us by email at info@muwana.de or by mail at Paul-Wagner-Str. 49a, 64285 Darmstadt, DE. For the purposes of applicable data protection laws, we are the data controller for your personal information.

Terms and Conditions

GTC

General Terms and Conditions (under A.) and statutory mandatory information for consumers (under B.)

A. General Terms and Conditions

1 Scope, Provider
(1) These General Terms and Conditions apply exclusively to all contracts for the supply of goods and the provision of services between Carla Patricia Rachinas Penim, 64295 Darmstadt, (hereinafter referred to as “Seller” or “Provider”) and the respective customer (hereinafter referred to as “Customer”) via all distribution channels.
(2) A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2 Sales restriction for youth protection reasons
(1) The Seller is bound by the provisions of the Youth Protection Act (Jugendschutzgesetz). Therefore, the Seller only concludes contracts for regulated products with persons who have reached the age of 18.
(2) The Seller reserves the right to verify the age of the recipient upon delivery of regulated products. Should this verification fail, the goods will not be handed over, but will be returned to the Seller at the Customer's expense.

3 Conclusion of contract for orders via the online shop
(1) The product presentations in the online shop constitute binding offers by the Seller. By clicking the “Buy” button, the Customer accepts the offer in a binding manner.
(2) After receipt of the Customer's order by the Seller, the Customer will receive an order confirmation via email.

4 Prices
The prices stated on the product pages include statutory VAT and other price components and are final prices plus delivery and shipping costs according to § 5.

5 Delivery and shipping costs
(1) In addition to the final price according to § 4, delivery and shipping costs will be charged unless otherwise stated in the product offers.
(2) The Customer can obtain information about the delivery and shipping costs in advance via the following link: https://muwana.de

6 Terms of delivery and reservation of self-supply
(1) Delivery is carried out by involving delivery companies. As a rule, DHL or DPD are commissioned.
(2) The delivery time is stated for the respective item and is non-binding.
(3) Should not all ordered products be in stock, the Seller is entitled to make partial deliveries at their own expense, insofar as this is reasonable for the Customer.
(4) Should the delivery of the goods fail through the fault of the Customer despite three delivery attempts, the Seller has the right to withdraw from the contract. Any payments already made will be refunded immediately.
(5) If the ordered product is not available because the Seller has not been supplied with this product by their suppliers through no fault of their own, the Seller may withdraw from the contract. In this case, the Customer will be informed immediately and, if applicable, the delivery of a comparable product will be suggested. If no comparable product is available or if the Customer does not wish for a comparable product to be delivered, any consideration already provided will be refunded immediately.

7 Terms of payment
(1) The Customer can obtain information in advance about the generally available payment methods via the following link: https://muwana.de
(2) For the respective order of the Customer, the payment methods stated in the ordering process are available. The Customer is obliged to pay in advance.
(3) In the case of payment by credit card, your account will be charged after the acceptance of your offer. You pay directly during the ordering process by entering your credit card details.
(4) In the case of payment via a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
(5) In the case of payment via “shopPay”, credit card, or Apple Pay, payment processing is carried out via Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.
(6) In the case of payment via “Google Pay”, payment processing is carried out via Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
(7) The Seller has commissioned the following service providers in whole or in part to process payments:
GooglePay
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
PayPal
Provider: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal")
Details: When selecting the payment method “PayPal”, payment processing is carried out via the payment service provider PayPal, subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
If the Customer selects “PayPal” as the payment method during the online ordering process, they also issue a payment order to PayPal by clicking the button that concludes the ordering process.
When selecting the payment method “PayPal Direct Debit”, PayPal will collect the invoice amount from the Customer's bank account on behalf of the Seller after a SEPA direct debit mandate has been issued, but not before the deadline for the advance information. Pre-notification is any communication (e.g., invoice, policy, contract) to the Customer that announces a charge via SEPA direct debit. If the direct debit is not honored due to insufficient funds or due to the provision of incorrect bank details, or if the Customer objects to the debit, although they are not entitled to do so, the Customer shall bear the fees incurred by the return debit of the respective credit institution, provided they are responsible for this.
ShopPay
Provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

8 Retention of title
Insofar as the Seller performs in advance, they reserve ownership until full payment. Before the transfer of ownership, pledging, transfer by way of security, processing, or modification is not permitted without our consent.

9 Obligations of the Customer
(1) The Customer must provide truthful information about their age during the ordering process.
(2) The Customer must provide exclusively truthful information regarding their master data (esp. name, address, means of communication) and payment data (esp. account details) and keep them up to date until completion of the transaction, including the expiry of the warranty periods. If master data changes after the order is completed, the Customer must inform the Seller of the change immediately.
(3) The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by the Seller or third parties commissioned by the Seller to process the order can be delivered.

10 Right of withdrawal for consumers
(1) Consumers are entitled to a statutory right of withdrawal. Further details can be found in the cancellation policy at https://muwana.de.
(2) Exceptions to the statutory right of withdrawal are listed under B. 5.

11 Transport damage
(1) If goods are delivered with obvious transport damage, please report such errors immediately to the deliverer and contact us as soon as possible (email to info@muwana.de).
(2) Failing to report or contact us has no consequences for your statutory warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.

12 Force majeure
(1) In the event of force majeure events that affect the fulfillment of the contract, the Seller is entitled to postpone the delivery for the duration of the hindrance and, in the event of longer-term delays, to withdraw from the contract in whole or in part, without any claims against the Seller being derived therefrom.
(2) The following events in particular are considered force majeure:
• Floods;
• Earthquakes;
• Natural disasters;
• Storms;
• Hurricanes;
• Fires;
• Wars and civil wars;
• Revolutions;
• Embargoes and calls for boycotts;
• Pandemics
13 Warranty for the sale of goods

The warranty is provided in accordance with the statutory provisions.

14 Liability
(1) The Seller is liable to the Customer for all contractual, quasi-contractual, and statutory claims, including tortious claims for damages and reimbursement of expenses as follows:
(2) The Seller is liable without limitation on any legal ground:
- in the event of intent or gross negligence,
- in the event of intentional or negligent injury to life, body, or health,
- due to a guarantee promise, unless otherwise regulated in this regard,
- due to mandatory liability such as under the Product Liability Act.
(3) If the Seller negligently violates a material contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless liability is unlimited according to the preceding paragraph. Material contractual obligations are obligations which the contract imposes on the Seller according to its content to achieve the purpose of the contract, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the Customer may regularly rely.
(4) Otherwise, any liability of the Seller is excluded.
(5) The above liability provisions also apply with regard to the Seller's liability for their vicarious agents and legal representatives.

15 Data protection
(1) The Seller collects and processes the Customer's personal data to carry out the order.
(2) Further information on the handling of personal data by the Seller can be found in the data protection information at https://muwana.de

16 Choice of law, place of performance, place of jurisdiction
(1) For all legal relationships between the Seller and the Buyer arising from and in connection with these General Terms and Conditions, the law of the Federal Republic of Germany applies exclusively, excluding the UN Sales Convention (CISG). For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
(2) The place of performance for the Seller's services is their place of business.
(3) If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is the Seller's place of business. The same applies if the Customer has no general place of jurisdiction in Germany or the EU or if their residence or habitual place of abode is not known at the time the action is filed. The authority to also call upon the court at another statutory place of jurisdiction remains unaffected.

B. Statutory mandatory information for consumers
1. Information on the identity of the entrepreneur
Carla Patricia Rachinas Penim, Paul-Wagner-Str. 49a, 64285 Darmstadt
Email address: info@muwana.de
The complete legal notice can be found at: https://muwana.de

2. Terms of payment, delivery, and performance
Information on this can be found in the General Terms and Conditions. In addition to the item prices, delivery or shipping costs are added, which you can view here in advance: https://muwana.de. The entrepreneur only delivers to customers residing in Germany or Austria.

3. Procedures for handling complaints, customer services
The entrepreneur offers customer service via the following email address: info@muwana.de

4. Rights regarding defects (Warranty)
The entrepreneur is liable for material defects or defects of title in accordance with the statutory provisions, unless a limitation of liability is stipulated in the General Terms and Conditions.
5. Is there a right of withdrawal for consumers, when does it not exist, and when does it expire?
(1) Consumers are entitled to a statutory right of withdrawal, about which the consumer is informed before the contract is concluded. Information on the right of withdrawal can be found at https://muwana.de
(2) The right of withdrawal for consumers may expire prematurely under the following circumstances:
(a) In the case of a contract for the provision of services for a fee, the right of withdrawal expires prematurely upon complete provision of the service if the consumer has, before the start of the provision:
- expressly consented that the entrepreneur begins the provision of the service before the expiry of the withdrawal period,
- in the case of a contract concluded outside of business premises, transmitted the consent according to letter a on a durable medium, and
- confirmed their knowledge that their right of withdrawal expires upon complete fulfillment of the contract by the entrepreneur.
(b) In the case of a contract for the provision of digital content for a fee that is not on a physical medium, the right of withdrawal expires if
- the consumer has expressly consented that the entrepreneur begins the fulfillment of the contract before the expiry of the withdrawal period,
- the consumer has confirmed their knowledge that by their consent according to letter a, their right of withdrawal expires with the start of the fulfillment of the contract, and
- the entrepreneur has provided the consumer with a confirmation in accordance with § 312f.
(3) You cannot withdraw your declaration of intent because the right of withdrawal for consumers does not exist for the following contracts:
(a) Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
(b) Contracts for the supply of goods which can deteriorate quickly or whose expiry date would quickly be exceeded.
(c) Contracts for the provision of services in the areas of accommodation for purposes other than residential, transport of goods, car rental, supply of food and beverages, and for the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision.
(4) The right of withdrawal for consumers may also expire prematurely for the following contracts:

(a) Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
(b) Contracts for the supply of goods if these were inseparably mixed with other goods after delivery due to their nature.
(c) Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.
(5) The cancellation policy according to paragraph 1 will be brought to your attention during the ordering process before submitting the order. You will also receive the cancellation policy via email after your order.

6. Are there costs for the conclusion of the contract?
There are no separate costs for concluding the contract with the entrepreneur, except for telecommunication costs (in particular telephone, fax costs, costs for establishing an internet connection), which are within the responsibility of the consumer.

7. Which codes of conduct is the entrepreneur subject to?
The entrepreneur is not subject to any special codes of conduct.

8. How does the shopping cart system work?
You can reserve products without obligation by clicking the [add to cart] button. You can view your shopping cart at any time by clicking the [Shopping Cart] button and, if necessary, remove products from the cart again by clicking the trash can icon. If you want to buy the products in the shopping cart, click the “proceed to checkout” button.

9. When does my order become binding?
You can check your entries again on the order page. By clicking the “Buy” button, you complete the ordering process. The process can be canceled at any time by closing the browser window. On the individual pages, you will receive further information, e.g., on correction options.

10. Do I have to register?
After selecting the products, you will be asked to enter your data. The mandatory fields are: email address, last name, postal address. You can optionally open a customer account and order in future orders after entering your username and password without having to enter your address data again. To do this, you must provide your mobile phone number. The customer account is created via Shopify. To do this, the terms and conditions must be accepted, which can be accessed at: https://shop.app/terms-of-service

11. Is the contract text saved?
We save the contract text. The order data and the GTC will be sent to you via email. You can also view your past orders in our customer login area if the XY option is activated. You can view, print, and save the GTC at https://muwana.de.

Right of withdrawal

Right of withdrawal

The following information on the right of withdrawal applies only to consumers, i.e., natural persons who enter into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (§ 13 BGB).

Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the last goods.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Please click on "Withdraw from contract" below.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earliest. You must send back or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancel contract

Youth Protection Officer

Youth Protection Officer in accordance with §7 JMStV provided by:

JS-Beauftragter.de
Anna Laduch, Rheinstr. 70, 45219 Essen
Youth protection matters only, no support!
Tel: +49 2054/124 43 -48, Fax: -49
Email: info(at)js-beauftragter.de
Web: www.js-beauftragter.de

Shipping Costs and Delivery Time

Shipping costs

Shipping costs for Germany are €5.99 and for Austria €8.59.

Shipping to Germany is free for orders over €69.00. For deliveries to Austria, free shipping applies from €79.00.

Delivery time

The delivery time is 3-5 working days.

Contact form

Name Email*

Phone Comment Ihre personenbezogenen Daten werden primär zur Beantwortung Ihrer Anfrage verarbeitet. Nähere Details siehe unsere Datenschutzerklärung.

Your personal data will primarily be processed to respond to your inquiry. For further details, please see our privacy policy.

Dispute Resolution

We are not obligated to participate in a dispute resolution procedure and, unfortunately, cannot offer you the option to participate in such a procedure either.

Information on the Battery Act

Notes on battery disposal

In connection with the sale of batteries or the delivery of devices containing batteries, we are required to draw your attention to the following:

1. Free return of waste batteries Batteries must not be disposed of with household waste. You are legally obligated to return waste batteries to ensure proper disposal. You can return waste batteries free of charge to a municipal collection point or to a local retailer. As a distributor of batteries, we are also obligated to take back waste batteries, although our obligation is limited to waste batteries of the type that we carry or have carried in our range as new batteries. You can therefore send waste batteries of the aforementioned type back to us with sufficient postage.

2. Meaning of the battery symbols: Batteries are marked with the symbol of a crossed-out wheeled bin.

This symbol indicates that batteries must not be disposed of with household waste. For batteries containing more than 0.0005 percent by mass of mercury, more than 0.002 percent by mass of cadmium, or more than 0.004 percent by mass of lead, the chemical name of the pollutant used is indicated below the bin symbol: